Privacy Policy

Last updated: 18.05.2026

This Privacy Policy explains how Gordito Works OÜ, operating the Icetool brand, collects, uses, stores, and protects your personal data when you visit our website, purchase our products, contact us, subscribe to our communications, or otherwise interact with us.

We respect your privacy and process personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679, commonly known as GDPR.

1. Data Controller

The data controller responsible for your personal data is:

Gordito Works OÜ
Lai 9-15
10133 Tallinn
Estonia
Email: contact@gordito.tv

If you have any questions about this Privacy Policy or how we process your personal data, please contact us at the email address above.

2. Personal Data We Collect

We may collect and process the following types of personal data:

Order and Customer Information

When you place an order, we may collect:

• Name

• Billing address

• Delivery address

• Email address

• Phone number

• Order details

• Payment status

• Shipping and tracking information

• VAT or company details, where applicable

Payment Information

Payments are processed by secure third-party payment providers. We do not store full credit card numbers or full payment card details on our own systems.

Depending on the payment method used, our payment partners may process payment card details, bank information, transaction identifiers, fraud prevention data, and other payment-related information.

Customer Support Information

When you contact us, we may collect:

• Name

• Email address

• Order number

• Messages sent to us

• Photos or attachments you provide

• Information needed to handle returns, refunds, complaints, or warranty matters

Website and Technical Information

When you visit our website, we may collect technical and usage data, such as:

• IP address

• Browser type and version

• Device type

• Operating system

• Pages visited

• Date and time of visit

• Referring website

• Cookie identifiers

• Approximate location based on IP address

• Interaction with website features

Marketing Information

If you subscribe to our newsletter, accept marketing cookies, or interact with our advertising, we may process:

• Email address

• Marketing consent status

• Newsletter engagement

• Website browsing behaviour

• Advertising interaction data

• Product preferences or purchase history

3. How We Use Your Personal Data

We use your personal data for the following purposes:

To Process and Deliver Orders

We use your data to:

• Confirm your order

• Process payments

• Prepare and ship products

• Provide tracking information

• Handle delivery issues

• Manage customs or import-related documentation where required

To Provide Customer Support

We use your data to:

• Respond to inquiries

• Handle returns and refunds

• Process exchanges

• Investigate defective, damaged, or incorrect products

• Resolve complaints or disputes

To Operate and Improve Our Website

We use technical and usage data to:

• Keep the website secure

• Improve website performance

• Understand how visitors use our website

• Fix errors and technical issues

• Improve the shopping experience

To Send Marketing Communications

If you have given consent or if otherwise permitted by law, we may use your email address to send:

• Product news

• Offers

• Campaigns

• Brand updates

• Back-in-stock notifications

• Other Icetool-related marketing communications

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us.

To Comply with Legal Obligations

We may process and retain certain personal data to comply with:

• Accounting and tax laws

• Consumer protection laws

• Product liability requirements

• Customs and shipping regulations

• Legal claims or official requests

4. Legal Basis for Processing

We process personal data only when we have a valid legal basis under GDPR. These may include:

Performance of a Contract

We process your personal data when it is necessary to fulfill your order, deliver products, process payments, or provide customer support related to your purchase.

Legal Obligation

We process certain data to comply with accounting, tax, customs, and consumer protection obligations.

Legitimate Interest

We may process data based on our legitimate interest in operating and improving our business, preventing fraud, securing our website, handling customer service, and protecting our legal rights.

Consent

We rely on your consent for certain activities, such as newsletter subscriptions, non-essential cookies, and some forms of personalized advertising.

You may withdraw your consent at any time.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies.

Cookies may be used to:

• Enable essential website functionality

• Remember shopping cart contents

• Process checkout

• Improve website performance

• Analyze website traffic

• Personalize content

• Measure advertising effectiveness

• Support remarketing and social media advertising

Some cookies are strictly necessary for the website to function. Others, such as analytics and marketing cookies, are used only where required consent has been given.

You can manage or disable cookies through your browser settings or through the cookie consent options available on our website.

6. Who We Share Personal Data With

We may share personal data with trusted service providers when necessary to operate our business and provide our services.

These may include:

• Ecommerce platform providers

• Payment processors

• Shipping and courier companies

• Fulfilment and logistics partners

• Email and marketing service providers

• Customer support tools

• Analytics providers

• Advertising platforms

• IT and hosting providers

• Accounting and legal advisors

• Authorities, where required by law

These service providers may only process personal data according to our instructions and for the purposes described in this Privacy Policy.

7. International Transfers

Some of our service providers may process personal data outside the European Economic Area.

When personal data is transferred outside the EEA, we aim to ensure that appropriate safeguards are in place, such as adequacy decisions, Standard Contractual Clauses, or other legally approved transfer mechanisms.

8. How Long We Keep Personal Data

We keep personal data only for as long as necessary for the purposes described in this Privacy Policy.

Typical retention periods include:

• Order and invoice data: retained as required by accounting and tax laws

• Customer service communication: retained as long as needed to resolve the matter and protect legal rights

• Marketing data: retained until you unsubscribe or withdraw consent

• Cookie and analytics data: retained according to the settings of the relevant tools

• Legal claim data: retained as long as necessary to establish, exercise, or defend legal claims

When personal data is no longer needed, we delete it or anonymize it where possible.

9. Your Rights

Under applicable data protection laws, you may have the right to:

• Request access to your personal data

• Request correction of inaccurate or incomplete data

• Request deletion of your personal data

• Request restriction of processing

• Object to processing based on legitimate interest

• Withdraw consent at any time

• Request data portability

• Lodge a complaint with a data protection authority

To exercise your rights, please contact us at:

contact@gordito.tv

We may need to verify your identity before responding to your request.

10. Complaints

If you believe that we have not processed your personal data lawfully, you have the right to lodge a complaint with a data protection authority.

In Estonia, the supervisory authority is the Estonian Data Protection Inspectorate.

We encourage you to contact us first so we can try to resolve your concern directly.

11. Data Security

We use appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.

However, no online service can be completely secure. You are responsible for keeping your account login details, order information, and email access secure.

12. Age Restrictions

Our website and products are not intended for children or persons under the legal age applicable in their country of residence.

We do not knowingly collect personal data from children or underage users. If you believe that a child or underage user has provided us with personal data, please contact us and we will take appropriate steps to delete it.

13. Marketing and Advertising

We may use advertising platforms and analytics tools to understand customer interests and promote Icetool products.

This may include showing ads on platforms such as Google, Meta, TikTok, or similar services, depending on the tools we use.

Where required by law, we will request consent before using marketing or tracking cookies.

You may also adjust your advertising preferences directly through the relevant third-party platforms.

14. Email Marketing

If you subscribe to our newsletter or otherwise agree to receive marketing emails, we may send you promotional content related to Icetool products, brand updates, offers, and campaigns.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at:

contact@gordito.tv

Unsubscribing from marketing emails does not affect transactional emails, such as order confirmations, shipping notifications, refund confirmations, or customer service messages.

15. Privacy Requests

You can contact us at any time regarding your personal data.

Please contact:

contact@gordito.tv

for requests related to:

• Accessing your personal data

• Correcting your personal data

• Deleting your personal data

• Withdrawing consent

• Unsubscribing from marketing

• Objecting to certain processing

• Asking how your data is used

We will respond to privacy requests in accordance with applicable data protection laws.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website. If we make significant changes, we may notify you by email or through a notice on our website.