Terms of Service
Last updated: 28 October 2026
These Terms of Service govern the use of icetool.com and purchases made through our online store. Please read them together with our Shipping Policy, Return & Refund Policy, Privacy Policy and Legal Notice. Nothing in these terms or our policies limits your mandatory consumer rights.
1. Who we are
Icetool is operated by Gordito Works OÜ, a company registered in Estonia.
- Registered address: Lai 9-15, 10133 Tallinn, Estonia
- Registry code: 12829465
- VAT number: EE101785774
- Customer service and legal enquiries: contact@gordito.tv
- Shipping and tracking enquiries: contact@icetool.com
2. Our products and your information
Icetool sells reusable accessory cans, Portioners and replacement parts. Nicotine pouches are not included with our cans. The relevant product page describes what is included and which products a replacement part fits.
Please provide accurate contact, billing and delivery details and use a payment method you are authorised to use. If you notice an error in your order details, contact us promptly. We will try to help, but changes may not be possible once processing or dispatch has begun.
We aim to keep product descriptions, images and availability accurate. Colours may appear differently on different screens, and minor production variations may occur. This does not affect your rights if a product is faulty or does not match its description.
3. Orders and payment
Adding an item to your cart does not reserve it. Review the products, quantities, delivery address, shipping option and total before submitting your order. Submitting an order at checkout creates an obligation to pay the displayed total.
As described in our Legal Notice, an order is confirmed after payment has been accepted and an order confirmation has been issued. We will send confirmation to the email address you provide. Please keep it as your purchase record.
If an item is unavailable, a material price or product-information error occurs, or there is a payment, suspected fraud, delivery or legal restriction, we will contact you about the next step. We may decline an order before acceptance or cancel it where permitted by law. If we cancel a paid order, we will refund the affected payment using the original payment method unless another method is agreed.
4. Prices, taxes and import charges
Prices are shown in the currency displayed on the website. The checkout shows the applicable product prices, shipping charges and taxes collected by us before you pay. Tax treatment may depend on your location.
International orders may incur customs duties, import taxes, clearance fees or other destination charges. Unless checkout states that these are included or prepaid, they are the customer's responsibility. Details are set out in our Shipping Policy. Changes to prices or promotions apply to future orders and do not change the agreed price of an accepted order.
5. Shipping and delivery
We normally process and dispatch paid orders on the next business day, excluding weekends and public holidays in Estonia. Available services, charges, destination restrictions and temporary exceptions are described in our Shipping Policy and shown at checkout.
Free tracked DHL GlobalMail shipping is available for orders of two or more cans or Portioners to eligible destinations, subject to the destination exceptions in the Shipping Policy. O-rings, dividers and other accessories do not count towards that threshold. DHL Express is always a paid service. GlobalMail to the United States is currently paused, so US orders use DHL Express.
Delivery estimates depend on the destination and service. Unless we agree otherwise, consumer orders will be delivered without undue delay and no later than 30 days after the contract is concluded. Your legal remedies for late or failed delivery remain available. Where we arrange the carrier, the risk of loss or damage remains with us until you, or a person you designate other than the carrier, physically receive the goods.
Please follow tracking updates and collect parcels within the carrier's collection period. If a parcel is returned because of an address error, non-collection, refusal or unpaid import charges, we will contact you about redelivery or a refund. Any additional charges or deductions must be permitted by applicable law and do not override a valid statutory withdrawal or your rights where we are responsible for the problem. Non-collection alone is not a clear notice of withdrawal; please tell us if you wish to cancel.
6. Your 14-day withdrawal right
As a consumer purchasing online, you may withdraw from your purchase within 14 days of receiving the goods without giving a reason. To exercise this right, send a clear statement of your decision to contact@gordito.tv or to our address above within that period. Include enough information to identify your order. A return reason is optional.
You may use this wording, but it is not compulsory: “I notify you that I withdraw from my contract for the following goods: [goods and order number], ordered on [date] / received on [date]. My name and address are [details]. Date: [date].” Add your signature only if sending the notice on paper.
Return the goods to Gordito Works OÜ, Lai 9-15, 10133 Tallinn, Estonia within 14 days after notifying us. You pay the direct return shipping cost for a change-of-mind return. We cover the necessary return costs where the return is due to a defect, damage for which we are responsible, an incorrectly supplied item, or where required by law.
For a valid statutory withdrawal, we refund the purchase price and the cost of our least expensive standard delivery option, where applicable. Additional charges for an upgraded delivery option do not have to be refunded. Refunds are made without undue delay and no later than 14 days after notice of withdrawal; we may withhold reimbursement until we receive the goods or evidence that you have sent them back, whichever occurs first. We use the original payment method unless you expressly agree otherwise, without charging a refund fee. Our normal practice is to process approved refunds within one business day of receiving and inspecting the return; your payment provider may need additional time to credit it.
You may inspect goods as needed to establish their nature, characteristics and functioning. You may be responsible for a reduction in value caused by handling beyond that. Opening ordinary packaging or inspecting a product does not by itself remove the statutory withdrawal right. Original packaging is helpful where available, but the unused-condition requirements of our additional 30-day offer do not override your statutory rights.
Legal exceptions may apply, including goods made to your specifications or clearly personalised. The hygiene exception applies only where the legal conditions are met, including goods supplied sealed that are unsuitable for return for health or hygiene reasons and were unsealed after delivery. These exceptions do not remove rights relating to faulty or incorrectly supplied goods.
7. Our additional 30-day return offer
In addition to the statutory withdrawal right, we offer returns within 30 days of delivery on the conditions in our Return & Refund Policy. After the statutory withdrawal period, items must be unused, undamaged and in the same condition as received, with proof of purchase and original packaging whenever possible.
Products that have been used with pouches or similar substances, or damaged through misuse, do not qualify for this voluntary change-of-mind offer. Customised or personalised products are also excluded from that offer. Contact us before sending a return so we can help identify it and provide instructions. The 30-day limit does not restrict claims for faulty goods.
8. Faulty, damaged or incorrect products
Contact contact@gordito.tv promptly if your product is faulty, damaged or incorrect. Provide your order details and, where possible, photographs explaining the issue. We will assess it and provide the remedy required by law, which may include repair, replacement, a price reduction or a refund.
Consumers in the EU have a legal guarantee of at least two years for goods that are faulty or do not conform to the contract; longer mandatory protection may apply in some countries. A manufacturing-defect claim is not limited to 14 or 30 days. Remedies under the legal guarantee are provided without charge where required by law. Any additional commercial warranty does not replace these rights.
9. Product care
Follow the care instructions supplied with the product or on its product page. Clean gently by hand with lukewarm water and mild soap, then dry carefully with a soft cloth. Avoid dishwashers, aggressive or alkaline cleaning chemicals, abrasive tools, boiling water, excessive heat and prolonged soaking. Damage caused by misuse or inappropriate cleaning is not a manufacturing defect. This does not affect a valid claim for an existing defect.
10. Website use and intellectual property
Use the website lawfully. Do not attempt unauthorised access, interfere with security or operation, upload malicious material, commit fraud or infringe the rights of others. We may restrict access where reasonably necessary to address misuse.
The Icetool name, product designs, photographs, text, logos and other website materials are owned by or licensed to Gordito Works OÜ or its partners. Commercial copying, reproduction, distribution or use requires the relevant rights holder's prior written permission, except where permitted by law. Further details are in our Legal Notice.
External sites and services operate independently and have their own terms. We do not guarantee uninterrupted or error-free website access. Our responsibility for your order and any liability that cannot legally be excluded or limited remain unaffected.
11. Privacy
Our Privacy Policy explains how we collect, use, share and retain personal data and how you can exercise your rights. These Terms of Service do not replace that policy or any consent required by law.
12. Complaints and governing law
Please send complaints to contact@gordito.tv, including your order details, the issue and the solution you seek. We will respond to consumer complaints in writing within 15 days as required by Estonian law.
If we cannot resolve a dispute, eligible consumers may contact the Estonian Consumer Disputes Committee. Consumers with cross-border EU disputes may seek assistance from their European Consumer Centre. You may also use the courts or other dispute-resolution routes available under applicable law.
These terms are governed by Estonian law. This choice does not deprive consumers of mandatory protections in their country of habitual residence, or restrict their rights to bring proceedings in a court available to them under applicable law.
13. Business orders and changes to these terms
Wholesale, corporate, customised and other business orders may be governed by a separate written agreement. Statutory consumer rights apply where the buyer qualifies as a consumer under applicable law.
We may update these terms for future use of the website and future orders. The version applicable when you place your order governs that purchase; later changes do not retrospectively remove your agreed or statutory rights. If a provision cannot be enforced, the remaining provisions continue to apply to the extent permitted by law.