FAQ
Do you sell nicotine pouches?
No. Icetool sells reusable cans and accessories. Our cans are supplied empty; nicotine pouches are not included.
What kind of snus is Icetool portioner suitable for?
Icetool portioner works well with all kinds of Swedish loose snus. We do not recommend using the Icetool portioner with the long cut snuff because of the rough texture of the snuff. Although, we have heard of folks in the US using the Icetool portioner with real American dip, we think it is cool!
Which pouches fit Icetool cans?
Icetool cans can hold nicotine pouches in different formats. Capacity depends on pouch size and the can model. Check the dimensions and capacity guidance on the product page.
I hate it when my pouch can opens in my pocket, can Icetool help?
Sure, you will not have that problem with Icetool pouch cans. Our cans close tightly and keep all the good stuff inside the container. Some models even have a separate container for the used portions. Just take a look at our webshop, we are sure you will find the right Icetool for yourself.
How is Icetool portioners surface finished?
Surface of stainless steel Icetool snus cans and portioners is high polished. The Aluminium Icetool's surface is hard anodized. Anodizing is really thin electrolytic coating that enables metal to shine through the colour and protects aluminium from oxidation. Icetool’s surface is suitable for laser engravings. Great personalised gift idea.
How to keep my Icetool portioner clean and looking good?
You can keep your Icetool clean by wiping it with damp cloth or under running water. If you forget the Icetool in your pocket, it’s nice to know that washing machine won’t harm it – tested by accident a few times. But do not wash your Icetool in dishwasher as those nasty detergents can harm the anodized surface. Hard and sharp objects (like keys or stones in the same pocket) may scratch the surface of your Icetool portioner or snus can.
Can I change the O-ring on my snus portioner?
Every Icetool snus portioner has a replaceable o-ring an they are delivered with one spare O-ring. Remember to lubricate the O-ring every now and then to guarantee smooth function. If the piston gets stuck and becomes too stiff you know it is time to replace the O-ring with a new one.
Icetool limited replacement warranty
Icetool has limited two-year replacement warranty concerning defects in materials and craftsmanship under normal use. This limited warranty excludes normal tear and wear.
Gordito Ltd shall not be liable for special, indirect, incidental or consequential damages resulting from the use or inability to use this product, regardless of the legal theory on which the claim is based.
How do I use the Icetool snus portioner?
The Icetool snus portioner is designed to easily scoop up and compress loose snus into a comfortable and easy-to-use portion. Simply insert the portioner into your can of loose snus, twist it to pick up the desired amount, and press the plunger to compress the snus into a neat, well-formed portion.
What materials are Icetool pouch accessories made from?
Icetool pouch accessories are made from high-quality materials, such as stainless steel and aluminum, ensuring durability and a premium feel. These materials are also easy to clean and maintain.
How do I clean my Icetool pouch accessories?
To clean your Icetool pouch accessories, simply use warm water and mild dish soap. For stainless steel or aluminum parts, you can also use a soft cloth or sponge to gently scrub the surface. After cleaning, rinse the accessories thoroughly and allow them to air dry completely before using them again.
Can I purchase Icetool products in stores, or are they only available online?
Icetool products can be purchased both in select stores and online at www.icetool.com.
Do Icetool pouch accessories come with a warranty?
Yes, Icetool offers a two-year warranty on all of their pouch accessories. The warranty covers defects in materials and workmanship, but does not cover normal wear and tear or damage resulting from misuse.
Can Icetool pouch accessories be customized with engravings or logos?
Icetool does not offer customization services for individual orders. However, if you are interested in a larger order or a collaboration with Icetool, you can contact their customer support team to discuss potential options.
How can I contact Icetool customer support if I have questions or concerns?
If you have any questions or concerns about your Icetool pouch accessories, you can contact their customer support team by visiting the "Contact Us" page on their website at www.icetool.com. You can also send an email to contact@icetool.com.
Are Icetool cans suitable for nicotine pouches?
Yes. Our cans are reusable containers for carrying nicotine pouches. The Portioner is a separate tool and is not intended for pre-portioned pouches.
How do I choose the right pouch can?
Compare the dimensions, capacity guidance and compartment layout on each product page. Choose Mini for compact carry, Slim for a low profile, Tri for a divider, or The Can for a separate catch lid.
Are Icetool pouch accessories dishwasher safe?
It is not recommended to clean Icetool pouch accessories in a dishwasher, as the high temperatures and harsh detergents can damage the materials or finishes. Instead, gently clean your accessories using warm water, mild dish soap, and a soft cloth or sponge.
Do Icetool pouch accessories require any special care or maintenance?
Regular cleaning and proper storage are the main factors in maintaining your Icetool pouch accessories. Keeping them clean, dry, and stored in a cool, dry place will help ensure that they remain in optimal condition for years to come. Additionally, avoid exposing your Icetool pouch accessories to extreme temperatures or harsh chemicals, as this can cause damage to the materials or finishes.
Does Icetool offer wholesale pricing for retailers or distributors?
Icetool does offer wholesale pricing for retailers and distributors. If you are interested in carrying Icetool pouch accessories in your store or distributing them to other retailers, you can contact Icetool at contact@icetool.com to inquire about their wholesale program.
Are there age restrictions for purchasing Icetool accessories?
Our products are intended for adults. Please follow the applicable laws and age restrictions in your country.
How often should I replace my Icetool pouch accessories?
The lifespan of your Icetool pouch accessories will depend on factors such as usage frequency, proper care, and maintenance. With regular cleaning and proper storage, your Icetool pouch accessories should last for many years. However, if you notice any signs of wear or damage, it may be time to consider replacing the accessory to ensure optimal performance.
Are Icetool pouch accessories environmentally friendly?
Icetool pouch accessories are made from durable materials like stainless steel and aluminum, which can be recycled at the end of their lifespan. Additionally, using Icetool pouch accessories can help reduce waste from disposable pouches packaging and portion bags. However, it is important to dispose of your nicotine pouches responsibly to minimize their environmental impact.
Are there any special promotions or discounts available for Icetool pouch accessories?
Icetool may occasionally offer special promotions or discounts on their pouch accessories. To stay informed about these deals, you can sign up for their newsletter on the Icetool website, follow them on social media, or regularly check their website for any updates or announcements.
Are Icetool cans easy to use?
Our reusable cans are straightforward to open and refill. For the separate Portioner tool, follow the instructions on its product pages.
Does Icetool ship their pouch accessories internationally?
Yes, Icetool ships their pouch accessories to most countries worldwide. Please note that shipping times may vary depending on the destination, and you are responsible for any customs fees or import duties that may apply.
Are there any limited edition or exclusive Icetool pouch accessories?
Icetool occasionally releases limited edition or exclusive pouch accessories, such as special colorways, collaborations, or unique designs. To stay informed about these exclusive releases, sign up for the Icetool newsletter, follow them on social media, or regularly visit their website for updates.
How do I know if my Icetool pouch accessory is genuine?
Genuine Icetool pouch accessories can be identified by their high-quality materials, expert craftsmanship, and Icetool branding. To ensure you are purchasing an authentic Icetool product, buy directly from their website (www.icetool.com) or through an authorized retailer. Unfortunately, there are a lot of Icetool copies in the market so be careful not to fall for a fake product.
Do Icetool pouch accessories come with a user guide or instructions?
Icetool pouch accessories are designed to be user-friendly and intuitive, so a user guide or instructions may not be included with the product. However, if you need assistance or have questions about using your Icetool pouch accessory, you can visit their website for more information or contact their customer support team for help.
Can I use nicotine pouches while pregnant or breastfeeding?
Icetool sells accessories, not nicotine products. Please consult a qualified healthcare professional for advice about nicotine use and follow the pouch manufacturer’s information.
How do I store nicotine pouches?
Follow the storage instructions and expiry date on the original pouch packaging. Clean and dry your reusable can before refilling it.
Are nicotine pouches safe?
Icetool sells accessories, not nicotine products. Please consult a qualified healthcare professional for advice about nicotine use and follow the pouch manufacturer’s information.
Can I use nicotine pouches to quit smoking?
Icetool sells accessories, not nicotine products. Please consult a qualified healthcare professional for advice about nicotine use and follow the pouch manufacturer’s information.