1. Fast global delivery with DHL Express or DHL Globalmail
Normally, the purchased products will be sent out during the next business day.
Delivery time depends on the size and weight of the delivery, and where the order is headed to. Your products will be sent directly to your address.
Larger shipments have to be collected at your local post office. We make reservations for the liability of delays caused by any third parties in supply chain. If there are any problems of the shipment, please contact us and we'll help you out.
We have now added the option to choose DHL Express courier service in addition to our free worldwide delivery offer. You can check the cost and make the choice in check-out.
2. FREE WORLDWIDE shipping with DHL Globalmail
Free global shipping, period. All free delivery orders are sent via DHL Globalmail service. You can track your parcel on the DHL tracking page or with your local postal service (once the parcel has entered your country).
Delivery times around the world:
- Shipment to Germany: 3- 5 Days
- Shipment to the rest of Europe: 4 – 7 Days
- Shipment to USA & Canada: 6 – 10 Days
- Shipment to the rest of the world: 7 – 14 Days
3. Order confirmation
An order confirmation will be sent to your e-mail address as soon as we receive your order. We recommend that you save the order confirmation if you should need to contact Icetool customer service.
4. Payment options
We accept VISA (Credit/Debit), VISA Electron, MasterCard (Credit/Debit), American Express and Paypal.
Credit card payments are done using PayPal´s secured payment gateway. International verification services Verified by Visa and MasterCard SecureCode are used to identify the cardholder. We do not collect any credit card information or store it on our site.
Note non EU customers : The VAT 20% (vat=value added tax) will not be added to orders outside of European Union.
5. Transportation
Gordito Works Ltd accepts the responsibility if products are damaged or missing during transport. However, you are required to contact our Customer Service within 14 days to file a claim and we will then send you a new product.