1. Fast delivery / Postal service or FedEx
We ship using the Omniva´s postal service for all deliveries and we ship to virtually any address in the world. Normally, the purchased products will be sent out during the same business day.
Delivery time depends on the size and weight of the delivery, and where the order is going. Your products will be sent directly to your address.
Larger shipments have to be collected at your local post office. We make reservations for the liability of delays caused by any third parties in supply chain. If there are any problems of the shipment, please contact us.
We have now added the option to choose FedEx delivery service in addition to our free worldwide delivery offer. You can check the cost and make the choice in check-out.
2. FREE WORLDWIDE shipping
Free shipping, period. All the orders are trackable. We are using trackable service of Omniva Ltd. (Estonian Post). Please note: Unfortunately tracking is not working perfectly in all countries in the world due to the differencies in postal systems.
3. Order confirmation
An order confirmation will be sent to your e-mail address as soon as we receive your order. We recommend that you save the order confirmation if you should need to contact Icetool customer service.
4. Payment options
We accept VISA (Credit/Debit), VISA Electron, MasterCard (Credit/Debit), American Express and Paypal.
Credit card payments are done using PayPal´s secured payment gateway. International verification services Verified by Visa and MasterCard SecureCode are used to identify the cardholder. We do not collect any credit card information or store it on our site.
Note non EU customers : The VAT 20% (vat=value added tax) will not be added to orders outside of European Union.
Gordito Works Ltd accepts the responsibility if products are damaged or missing during transport. However, you are required to contact our Customer Service within 14 days to file a claim and we will then send you a new product.