We really think our products are amazing but if you are not satisfied with your Icetool, just return it without questions asked. You have the right to return only undamaged and unused products. Notification about this must be done immediately upon reception of the product or at latest 14 days after reception. The notification shall be done to Gordito Works Ltd customer service via email or regular mail.
The message should contain the following information: a) order number b) invoice number c) title of the product you wish to return. The returned product shall be in an unused and undamaged state in its original package.
Return the product together with the invoice (or a copy of both pages).
State the cause of the return on the back side of the invoice! You will need to pay the freight cost for the return yourself. Return against cash on delivery is not accepted.
Gordito Works Ltd guarantees that the products you have ordered are free from errors at the time of delivery. If you should receive a defect or wrongly supplied product, contact Customer service without delay or at the latest within 14 days after reception. Customer service will take care of your complaint and send you a return label with pre-paid postage.
Return the product in the state that it was received followed by a damage or error report. The returned product shall be in an unused and undamaged state in its original package. Return the product together with the invoice. State the cause of the return on the back side of the invoice.
IMPORTANT! You must contact Gordito Works Ltd customer service before you return wrongly supplied or damaged products to get the return request approved and the return postage paid. The responsibility for errors in ordered products is limited to the terms now stated.
If we receive packages that have not been collected at the post office, we reserve the right to charge you for all our costs that appear when handling your order and shipment. An invoice will be sent to you.
Settlement of the invoice shall be within 10 days.
Contracts between you and Gordito Works Ltd shall be governed by Estonian Law.
Gordito Works Ltd reserves the right to make changes or revise the terms and conditions listed here.